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Order
Order with
ease online
... you can find our current prices and lots of information
at your fingertips: Here
you can go to our shop!
Means
of Delivery
Forwarder
all our dispatches are through Executive Express
courier.
Inland
Delivery
Within Italy we charge cheap, fixed flat-rates:
Euro 7 per parcel.*
Packages (also parcels containing more than one item)
with the post office or EXECUTIVE.
Insurance
cover included!!
All dispatches are insured against loss and damage.
Delivery
Abroad
Due to the considerable differences in postal and COD
rates for delivery within the European countries, we
offer an extensive range of services from EXECUTIVE.
The advantage: quicker and often cheaper than with the
conventional postal service in the delivery-land. You
can easily follow and trace your parcel with EXECUTIVE
- right up to its arrival
Important: Every time you place an order, could you
please give us the telephone number where we can reach
you during the day time.
Methods
of Payment
By credit card:
Payment is possible with a VISA.
Please always enter the complete card number, usually
16-digits, as well as the card verification number (the
last 3-digits on the reverse-side of the credit card).
Please enter the expiry date of your credit card. In
this way you can make processing easier. We reserve
the right to request copies of the credit card and passport/
ID by larger invoice amounts, and may also carry out
a credit-assessment.
The
Invoice
You will find the invoice attached to the outside of
your parcel. All individual items will be listed including
the actual VAT amount. In this way, you can see at a
glance how much you have been charged.
The
Right of Return
The period for "right
of return" or exchange at Galli Corde Musicali
s.r.l. is 14 days
from the delivery-date. The reimbursement of the appropriate
amount will be carried out by cheque, by a transfer
to your bank account, or if payment was with credit
card, via a credit note to your credit card account
(please see the "right of return" section
under the Information for Customers section).
The goods must be in perfect condition. The right of
return may be refused, if there are any marks, scratches
or stains etc which cannot be removed. Alternatively,
the sum of money to be returned will be adjusted accordingly.
Please do not return the
goods without paying the appropriate postage amount!
Damage
to goods during transportation
Please remain calm and read the instructions included
on the Return of goods documents.
Please contact us immediately: Tel. +39 (081) 759 00
29. (English-speaking service).
We will help you quickly
and efficiently.
Customer
service
To request mails and info
To correct or amend address details
Enquiries regarding delivery
Damage to goods during transportation
Hotline
Service-Hotline:
+39 (081) 759 00 29
E-mail: info@gallistrings.com
Important
Information for Customers within Italy and the European
Union
Regarding our identity:
The mail order address of Galli
Corde Musicali s.r.l. (also for returns,
complaints and exchanges, customer service etc.):
Galli Corde Musicali s.r.l.
via cupa S. Croce, 25
80143 Napoli
Italia
E-Mail: info@gallistrings.com
Internet: www.gallistrings.com
Register of trading companies:: CCIAA N. 274236
Managing Director: Tommaso Galli
Essential facts
regarding the goods:
Galli Corde Musicali s.r.l. sells strings for musical
instruments and accessories. For further details regarding
the products, you can look in our catalogue or on our
internet pages, or look at the product information enclosed
with the goods.
Delivery of goods
and services are subject to Galli Corde Musicali s.r.l.
discretion:
Galli Corde Musicali s.r.l. retains the right to refuse
an order, e.g. subject to the goods not being available,
or if there are any other difficulties which can be
foreseen, which might arise in delivering the goods.
Price of the goods
and the additional delivery costs:
All prices stated are in EUROS, and unless otherwise
stated, include the legally required taxes and duties
that are prerequisite in Italy. In addition you are
also required to pay delivery charges. At present, standard
delivery in Italy costs € 7. The goods are insured
against loss or damage during transportation.
Payment/ Delivery/
Fulfilment of obligations:
All goods including delivery charges must be paid by
the time of delivery at the very latest. All goods remain
the property of Galli Corde Musicali s.r.l. until full
payment has been made. Deliveries and goods returned
within the right of return period are to be carried
out in accordance with Galli Corde Musicali s.r.l. instructions.
The consignment is insured by us. The internationally
accepted place of jurisdiction for asserting claims
resulting from the order and the sales agreement shall
be Naples/Italy.
Right of return
The right to return regulations
apply to all private customers within the European Union
(EU):
Galli Corde Musicali s.r.l. grants an unrestricted right
of return on all ordered goods* for 14 days after receipt
of goods. Proof that the goods have been sent back to
Galli Corde Musicali s.r.l. on time, for example a postal
receipt for a small parcel, or documentation from a
forwarding agency for larger items, is sufficient to
ensure your rights of return. Giving a reason for the
return is not essential; it is however, useful for us
to know why the goods have been returned and we would
be very grateful if you could give us this information.
The costs of restitution of goods are at the purchaser’s
Expenses The reimbursement
of the appropriate amount will be carried out by cheque
or a credit note to your credit card account. This payment
will be made immediately, at the very latest 30 days
after the arrival of the returned goods, which must
be in a perfect, complete and undamaged condition. In
this event, any demands regarding the payment of interest
and instalments will be cancelled. If you have already
used the goods, we retain the right to make a charge
for this use. Furthermore, if the goods show signs of
use or damage whilst in your possession, such as scratches,
you are responsible for paying the difference in value
that occurs as a result of this.
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